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Shipping Policy

1. General Shipping Guide

Same Day Shipping
HairtoBeauty.com ("Hair to Beauty," "us" or "we") ship out over 95% of our orders on the same day. Orders must be completed before 3PM CST during weekdays to be eligible for same day shipping. The product must have our same day shipping tag, otherwise, the same day shipping will not apply. If an order contains of both same day shipping and non-same day shipping products, the orders will be shipped when the order can be completely fulfilled. Please allow these orders 1-3 business days for it to be completely processed.

Attention: Same day shipping does not imply same day delivery. Same day shipping if all requirements are met, signifies an order will be shipped the same day. We do not have any courier that will deliver to customers on the same day.

Flat Rate Shipping

Flat Rate Shipping offer is valid on all orders $30.00 or more placed online at HairToBeauty.com for the 48 contiguous US States. This excludes APO/FPO/DPO, HI, AK, VI, PR, Canada and other International orders. No coupon code is required to redeem the flat rate shipping offer, the Flat Rate Shipping option will be available during checkout. This offer is only for standard ground shipping and can take 5-10 business days, subject to your location. If an expedited shipping method is selected (2nd Day Air, Next Day Air, Priority Express, etc), shipping and handling charges will apply. The minimum purchase requirement must equal or exceed $30 after any discounts or coupon is applied.

Hair to Beauty has the right to choose the shipping method if Flat Rate Shipping is selected which can be any of the following, USPS Priority Mail, USPS First Class Mail, UPS Ground, UPS Surepost. Under the circumstance a P.O. Box is provided and the shipping method is determined UPS, there will be a delay of shipment until the customer is contacted and a physical address can be acquired. To prevent any delay, provide both P.O. Box and physical address in the shipping information area at the time of checkout.

Free Shipping

Free Shipping offer is valid on all orders $87.00 or more placed online at HairToBeauty.com for the 48 contiguous US States. This excludes APO/FPO/DPO, HI, AK, VI, PR, Canada and other International orders. No coupon code is required to redeem the flat rate shipping offer, the Flat Rate Shipping option will be available during checkout. This offer is only for standard ground shipping and can take 5-10 business days, subject to your location. If an expedited shipping method is selected (2nd Day Air, Next Day Air, Priority Express, etc), shipping and handling charges will apply. The minimum purchase requirement must equal or exceed $87 after any discounts or coupon is applied.

Hair to Beauty has the right to choose the shipping method if Free Shipping is selected which can be any of the following, USPS Priority Mail, USPS First Class Mail, UPS Ground, UPS Surepost. Under the circumstance a P.O. Box is provided and the shipping method is determined UPS, there will be a delay of shipment until the customer is contacted and a physical address can be acquired. To prevent any delay, provide both P.O. Box and physical address in the shipping information area at the time of checkout.

Weekend and Holiday Shipping and Delivery
Orders placed during the Weekend or Holidays will be shipped the following business day.

  • Saturday Deliveries: USPS make deliveries on Saturdays. UPS is closed on Saturdays and does not deliver on this day. This includes UPS Next Day Air, UPS Next Day Air Saver, and 2nd Day Air services.
  • Sunday Deliveries: Neither USPS or UPS make deliveries on Sundays.

USPS First Class Mail
USPS First Class Mail is a cheaper alternative shipping method for orders under one pound.

Delayed Shipment, Back-order or Partial Shipment
If the shipment is delayed for more than two(2) business days, we will do our best to contact the customer. We have the right to partially ship if we cannot fulfill your whole order. In case of back-order or partial shipment, we may issue store credit or refund. In case of partial shipment, we will pay the shipping cost for the second package.

Back-ordered items cannot be shipped at the time an order is placed, but will ship at a later date. Please be aware that back-order dates are approximate and subject to change. If you have selected an item that is on back-order, you have the option to order it or select an alternative color if available.

Change of Courier Service
We have the right to change the courier service without notice.

Risk of Loss
We make every possible effort to prepare and ship items in a timely manner. Once items leave our warehouse, risk of loss is passed onto the recipient and courier used. It is solely the customer's responsibility to add signature confirmation (optional) at the time of checkout. We cannot be held responsible for any items that have yet to arrive in customer’s hand. We are not accountable for any lost or stolen packages and will not be able to refund or alter a transaction due to these issues. As a precautionary measure, we will place a notice on each package not to leave the at the door. Should you have specific delivery instructions, we will do our best to have them displayed for the courier.

If an item falls under the criteria of lost, damaged or non-arrival, we recommend customers to call their courier service. We are only able to assist by creating a claim with the courier service to investigate the situation. Creating a basic claim with the USPS signifies an investigation will be done by USPS and they will contact customer concerning any applicable tracking updates. Basic USPS claims are final and no further actions can be taken by us. UPS will only take claims from the shipper and not the receiver. If a claim is needed for UPS packages, customers must contact us first.

Undeliverable, Refused Package
Any orders returned to us without previous authorization from Hair to Beauty (I.e. refused packages, incorrect address, etc.) will be regarded as return and the customer will be contacted. If no contact is made, the order will be cancelled and all fees including but not limited to additional shipping cost and/or restocking fees will apply.

If a package is refused by any reason, or considered undeliverable, customer will be charged a penalty that may include but not limited to extra shipping charges.

Wrong or Missing Items
If a customer receives a wrong item or missing an item, the customer must report within five(5) business days with proving evidence. After five days, we'll considered the order was correct.

For missing items, we will ship the product out once we confirm the product was not sent. In case of wrong item, we will send the customer a return label via email. Once the wrong item is received by us, the correct product will be shipped out.

If the customer does not resides within the US mainland, we may or may not send out a replacement product. If we do not send out a replacement item, we will either issue a store credit or a refund.

Hair to Beauty reserves the right to charge customer(s) as needed to cover the full amount that is due for any past due amounts or any amount that is owed to Hair to Beauty. Hair to Beauty is in no way responsible for any shipment that is not delivered and by purchasing from Hair to Beauty, you are agreeing to these terms and hereby forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable due to Mother Nature or has been miss-delivered unless the fault is of Hair to Beauty.

2. Domestic (USA) Shipping

USPS
For domestic delivery, we have USPS Priority and USPS Express.

  • USPS First Class may take 2-7 business days after shipment.
  • USPS Priority may take 2-5 business days after shipment.
  • USPS Express delivers overnight to most US locations.

USPS Priority: refer to the map below to estimate how many days for package to be delivered. Delivery is estimated one(1) to three(3) business days according to the zone.

USPS Priority

For more information such as estimate delivery days, visit USPS website.

UPS
For domestic delivery, we have the following methods:

  • UPS Ground
  • 2nd Day Air
  • Next Day Air Saver
  • Next Day Air

For those choosing UPS 2nd Day Air, Next Day Air Saver and Next Day Air, Please be advised! Customers may be contacted for extra shipping costs if the package is larger than normal.

UPS Ground: refer to the map below to estimate how many days for package to be delivered. It takes one(1) to five(5) business days according to the zone.

UPS Ground

For more information such as estimate delivery days, visit UPS website.

P.O. Box
Shipping to the P.O. Box is available by USPS only. If you choose UPS as the courier, your shipping method will be changed to USPS.

APO, FPO, All Military Installations
For the customers in APO and FPO, fill out the shipping address as followed:

  • Country: USA
  • State: AA or AE or AP
  • City: APO or FPO or DPO

Input State as the following:

  • AA for Armed Forces in Americas
  • AE for Armed Forces Europe
  • AP for Armed Forces Pacific

Input City as the following:

  • APO for Army Post Office
  • FPO for Fleet Post Office
  • DPO for Diplomatic Post Office

Other than this, delivery would be delayed and additional charges may apply. And unfortunately these addresses are not eligible for Flat Rate Shipping because these locations are not in US Mainland.

Express Shipping Is Not Available For P.O. Box Or Military Address. If You Select Express Shipping Method To P.O. Box Or Military Address Shipping Difference From Express To Priority Shipping Cost Will Be Issued And Package Will Ship Priority Mail.

Air Shipping Restrictions
Due to the restrictions by DOT (Department Of Transportation), HazMat (Hazardous Materials) are unable to be shipped the following to Alaska, Hawaii, APO/FPO Military Installations, and other US Territories. US DOT prohibits Air-Shipment of following items which could contribute to an on-board fire or other mishap:

  • Aerosol-type products or medications in pressurized spray cans, such as hairspray or shaving cream.
  • Products that contain flammable volatile or corrosive chemicals, such as nail polish, nail polish remover.

We try all the best to deliver the order to the customer as fast as possible, but please understand we must follow the federal regulations and restrictions.

3. International Shipping

All international orders MUST be purchased via PayPal.

International customers, please be advised! Customers may be contacted for extra shipping costs if the package is larger than normal. 

Duty, Tax and Custom Fees
International customers are liable for any tax, duty, and fees such as but not limited to customs and brokerage fee. The government where the customer lives in may charge those fees and courier service may collect them at the point of delivery.

For more information about the tax, duty and fees, please consult to the local customs office.

If you are to refuse your package due to tax, duty, other fees or any other issues, the customer is responsible for the return fee of the package to Hair to Beauty. This fee may vary from $17 - $100.

USPS
For the international delivery, we have USPS Priority International and USPS Express International. After the parcel has left USA, the local postal service carry the package to the final destination.

  • USPS Priority International may take six(6) to ten(10) business days or more, the days vary based on the destination.
  • USPS Express International may take three(3) to five(5) business days or more, the days vary based on the destination.

For more information, visit USPS website.

UPS
For international delivery, we have the following methods:

  • UPS Standard
  • UPS Worldwide Expedited SM
  • UPS Worldwide Saver

UPS Standard is only available to Canada and Mexico.

UPS Expedited estimate days are like these but may vary at times:

  • Canada: Approximately two(2) business days
  • Mexico: Approximately three(3) business days
  • Europe: Approximately four(4) business days
  • Asia: Approximately five(5) business days

UPS Saver takes usually one less day than UPS Expedited.

If there are any other questions about shipping, you can contact us here or call us at (847) 647-7000.

Last Updated: 11/03/15